Refund policy
01/01/2024
Welcome to the www.remilede.eu website, owned and operated by Rémi Ledé SAS. As part of our commitment to transparency and the protection of your rights as a consumer, we have established this refund policy to clarify how we handle refund requests for products purchased on our site.
Article 1 - Objective
The Rémi Ledé SAS refund policy aims to ensure a satisfactory experience for our customers by providing clear and fair procedures for refunds of products purchased via our remilede.eu domains and sub-domains.
Article 2 - Refund conditions
Requests for refunds must be made within 15 days of the date of purchase. The deadline for cancelling an order is 15 days from the date of receipt of the goods or from the date on which the product is taken possession of by a third party designated by you, other than the carrier. Returned products must be in their original condition, undamaged and in their original packaging, with all parts and accessories included. Personalized, digital or abused products are not eligible for refund. Refunds will be made according to the original method of payment used at the time of purchase.
To exercise your right of withdrawal, you must inform us of your decision in a clear and explicit statement. You can inform us of your decision by sending us a ticket directly from the customer service area. We will reimburse you within 30 days of receiving the returned goods. We will use the same means of payment that you used for the order and you will not be charged for this refund.
Article 3 - Refund request process
Customers must contact our online customer service department to initiate a refund request. Once the request has been approved, customers will receive a return authorization number (RMA) and instructions on how to return the product, in the case of a physical product purchase. Return shipping costs are at the customer's expense, except in the case of a defective product or error on our part. Refunds will be processed within 30 working days of receipt and inspection of the returned product. Translated with DeepL.com (free version)
Article 4 - Conditions for returns
For goods to be returned, please ensure that :
Goods purchased within the last 15 days
Goods are in original packaging
The following goods cannot be returned:
The supply of goods manufactured to your specifications or clearly personalized.
The supply of goods which, due to their nature, cannot be returned, for example goods which deteriorate rapidly or whose expiry date has passed.
The supply of goods which cannot be returned for health or hygiene reasons and which have not been sealed after delivery.
The supply of goods which, after delivery, are inseparably mixed with other items in accordance with their nature.
We reserve the right to refuse the return of any merchandise that does not meet the above return conditions, at our sole discretion.
Article 5 - Return of goods
You are responsible for the cost and risk of returning the goods to us. You must send the goods to the following address:
8 Rue Gabriel Voisin, 51100 Reims
We cannot be held responsible for goods damaged or lost on return. We are unable to issue a refund without the actual receipt for the goods or proof of receipt of delivery.
Article 6 - Changes to the refund policy
Rémi Ledé SAS reserves the right to change this refund policy at any time without notice. All changes will be published on our website.
Article 7 - Contact information
If you would like to contact us to understand more about this policy or if you would like to contact us regarding any issues relating to individual rights and your personal information, you can send an email to contact@remilede.eu.