General terms and conditions

01/01/2024

These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between Rémi LEDÉ SAS, 8 Rue Gabriel Voisin, 51100 Reims, Siret 828 335 935 00031, referred to as the Company, and the users, referred to as the Customer, of the content of the https://remilede.eu website and its sub-domains.

Article 1 - Purpose and scope

Rémi Ledé, a simplified joint stock company (SAS) with capital of €1,000, specializing in coaching, training and customized event services, is a service organization for individual and corporate customers, with headquarters at 8 Rue Gabriel Voisin, 51100 Reims. These General Terms and Conditions apply to all the services offered and are systematically given to the customer. Each contract therefore implies full and unreserved acceptance of these terms and conditions, which prevail over any other document issued by the customer. Any general or specific condition opposed by the customer shall not prevail over these GCS.

The customer undertakes to comply with these GTC. The individual customer financing his service on a private basis is hereinafter referred to as the customer. The customer whose service is financed by the company is hereinafter referred to as the beneficiary. The customer hereby declares that he/she has read and understood the present general terms and conditions of sale and accepts them without restriction or reservation before ordering a product or service. The customer undertakes to return a signed copy of the quotation to the company as soon as possible, bearing his commercial stamp and signature. These conditions of use may be modified or supplemented at any time, and users are therefore invited to consult them.

Article 2 - Orders

The customer can make an appointment for the entire content of the https://remilede.eu site and its sub-domains by following the processes indicated. Once the request has been made, the customer will receive an e-mail confirming receipt of the request. From here, the customer will be able to follow the chosen content, depending on the medium and method.

Article 3 - Price and payment

The rates indicated on the remilede.eu website are intended for private and professional customers. These rates are non-negotiable, with the exception of customized services. Rates are based on a service provided remotely, by telephone or videoconference, excluding communication costs, which are charged to the customer. Any request for a face-to-face service will be subject to a feasibility study and specific pricing taking into account the company's travel time and other inherent costs (transport, room reservation). Prices for products and services are quoted in euros and exclude VAT. The company offers non-binding subscriptions, enabling the customer to use the services provided by the company.

For events, an online ticketing service is available on the site. For products, payment is made online at the time of order by credit card, cryptocurrency or bank transfer to the order of the company or any other means of payment accepted on the site. Each payment will give rise to an invoice. The invoice will be sent by e-mail in PDF format within 48 hours of receipt. With regard to coaching and training, no session will be carried out without prior payment. Any session not cancelled 48 hours in advance is due. The currencies accepted by the company are euros, dollars, pounds sterling and crypto currencies. In the event of non-payment within the agreed timescale, or in the event of refusal of direct debit, late payment penalties equivalent to 10% of the amount due will be applied. For customized services, a deposit of 60% of the total amount will be required. Similarly, in the event of non-payment within 60 working days of invoices issued, Rémi Ledé SAS will initiate debt collection proceedings through a debt collection agency.

Article 4 - Shipping costs

Shipping costs appear on the screen at the end of the customer's product selection. The company reserves the right to modify its prices at any time, but products ordered are invoiced at the price in force when the order is registered. For all products shipped outside the European Union and/or French overseas departments and territories, the price is automatically calculated exclusive of tax on the invoice. Customs duties or other local taxes, import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the seller. They are the responsibility of the buyer (declarations, payment to the relevant authorities, etc.). In this respect, the seller invites the buyer to obtain information on these aspects from the relevant local authorities. Telecommunication charges for access to the company's websites are borne by the customer. Delivery charges may also apply.

Article 5 - Delivery

Products are delivered to the address indicated by the customer at the time of ordering. Delivery times are given for information only. The seller will make every effort to meet these deadlines, but cannot be held responsible for any delays. Delivery charges are payable by the customer and are indicated during the ordering process.

Article 6 - Collection of products in the event of the customer's absence

We are not responsible for delays in delivery caused by you providing an incorrect or incomplete address. For deliveries by carrier, via the DHL company, if the addressee is absent at the time of passage of our transport provider, the parcel will be deposited at a post office close to the delivery address. In this case, and for relay point deliveries, the customer will be able to collect the parcel within a fortnight on presentation of proof of identity and, in the case of delivery by the Post Office, of the delivery notice. At the end of this period, unclaimed parcels will be returned to us. We decline all responsibility for delays in delivery caused by the absence of the addressee of the parcel or his failure to collect it within the time limit set for this purpose.

Article 7 - Right of withdrawal

In accordance with article L. 121-20 of the French Consumer Code, the customer has 14 days from the date of signature of the quotation or purchase to exercise his right of withdrawal, without having to justify his decision or pay any penalties. Pursuant to article L.221-28 of the French Consumer Code, it is stipulated that for contracts for the supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer's express prior agreement, accompanied by an express waiver of his right of withdrawal, no withdrawal period is applicable in accordance with the legal provisions in force. The terms and effects of the right of withdrawal are specified during the preliminary meeting and appended to the contract. In the case of professional financing by the company, the beneficiary does not benefit from a right of withdrawal. The customer must inform the seller of his decision to withdraw in writing, by sending a ticket from the online customer service area. The cost of returning products is borne by the customer. Translated with DeepL.com (free version)

Article 8 - Code of ethics

Coaches and trainers are committed to providing unconditional support to customers, helping them to optimize their abilities and resources, while respecting their requests. They help them to set motivating goals and accompany them in implementing the most effective means of achieving their objectives. The professional competence of our staff is guaranteed by their training. From the outset of a coaching relationship, coaches and trainers agree, in writing, a clear contract with their client. The terms of this agreement include the nature of the service offered, and the limits and responsibilities of each party. The contract also specifies the frequency and duration of interviews, how they are to be conducted (face-to-face, by telephone or over the Internet) and how much the coach is to be paid for his or her work.

Coaches and trainers guarantee to respect contractual commitments and adhere to the rule of confidentiality. Coaches and trainers ensure that any intervention is in the client's interest, and act with a high level of integrity throughout the coaching relationship. If they are not competent to intervene in the field for which they are being consulted, they refer the customer to another resource person. If, in the course of the coaching relationship, coaches and trainers realize that major discrepancies no longer allow them to operate according to the terms of the contract, they are ethically obliged to put an end to it, clearly explaining the reasons for their decision. Wherever possible, he will propose other options to the customer. With regard to the profession, coaches and trainers are bound by a duty of reserve in their words and actions.

Article 9 - Conclusion of an online contract

Once the service has been determined by mutual agreement, the company sends the customer a contract drawn up in accordance with current legislation for home coaching and customized services. To be valid, the contract must be duly completed with the customer's full name and details. The signed contract must be sent to the company at least 1 month before the start of the service, by e-mail to contact@remilede.eu or to the address given above. Any service rendered implies acceptance of these terms and conditions. In the event of financing or advance payment by the company, the company will send an estimate. The customer will then receive confirmation by e-mail of the conclusion of the contract. For delivered products, delivery will be made according to the shipping method chosen by the customer at the time of ordering. In the event of an error in the recipient's address or location, the seller cannot be held responsible for the impossibility of delivering the product. In order for the order to be processed correctly, and in accordance with article 1316-1 of the French Civil Code, the customer undertakes to provide truthful identification details.

Article 10 - Complaints

If necessary, the customer can submit any complaint by contacting the company by sending a message via the form on the contact page or directly from the online customer service department.

Article 11 - Act of God

In the event of interruption or cancellation for duly-recognized reasons of force majeure, the participant may resume or continue his or her training in another cycle at no additional cost, or terminate the contract. In the event of breach of contract, only the services actually provided are due, in proportion to their value as stipulated in the present contract. The contract will be considered terminated as soon as the vendor has duly noted the case of force majeure. Force majeure is only applicable in the event of the need to postpone a videoconference coaching session, an in-home coaching service or a customized event service. In all other cases, force majeure does not apply. In the event of early termination of the contract for customized services, the company waives collection of the remaining 40% of the invoice, with the customer being required to pay 60% of the invoice amount. For subscriptions, no refunds are possible; the customer retains the right to the service until the renewal date. For home coaching sessions requiring several sessions, any refund will be made on a pro rata basis for sessions not completed.

Article 12 - Termination

The customer can cancel his subscription at any time from his customer area. Customized services are of a one-off nature and do not require formal cancellation. Recurring contracts, such as home coaching and recurring in-company services, can be terminated by sending a ticket from the online customer service area. In this case, the customer may terminate the contract unilaterally, subject to one month's notice. The company will pay the customer an amount equivalent to the lump sum, less administrative costs and sessions completed, as specified in the contract.

Article 13 - Protection of personal data

The company collects and processes the customer's personal data in accordance with its privacy policy. In accordance with the provisions of articles 38 et seq. of the French Data Protection Act 78-17 of January 6, 1978, all users have the right to access, rectify and object to any personal data concerning them, by making their request via the form on the contact page.

Article 14 - Intellectual property

All documents provided, used or made available in the course of support are original works and, as such, are protected by intellectual property and copyright. They may not be reproduced, represented, used, distributed, published or modified in whole or in part. Consequently, the customer is prohibited from transmitting, distributing or, more generally, exploiting all or part of these documents. Under no circumstances may they be resold or made available to the public or to a third party in any form whatsoever, including electronically. Site content https://remilede.eu and its sub-domains are protected by intellectual property law and may not be used without prior authorization.

Article 15 - Disputes

In the event of a dispute, the parties will endeavor to reach an amicable agreement. Failing this, the matter will be referred to a mediator in the region, or to the competent courts at the address of the company's head office.

Article 16 - Applicable law and jurisdiction

Any dispute relating to the use of the content of the https://remilede.eu site and its sub-domains is subject to French law. Exclusive jurisdiction is granted to the competent courts of Reims (51100 France).

Article 17 - Practicalities

Sessions are booked by telephone or via google meat or zoom, and are scheduled jointly by the customer and the company. Online bookings are made using the diary provided, in accordance with the terms and conditions of the electronic booking system in place. The company can be contacted at any time by e-mail at contact@remilede.eu.

Article 18 - Confidentiality

The content of the sessions is confidential and the company is bound by professional secrecy. The company declines all responsibility for the client's professional and personal decisions during and after the coaching period. Customer data is strictly confidential and will only be used within the framework of the coaching session. It will not, at any time and for any reason, be divulged to third parties, including members of the customer's family or the beneficiary's company.

Article 19 - Creating an event

It should be noted that our event services can be broken down as follows: Tailor-made and outdoor events for individuals and companies. Speaking engagements (seminars and conferences). Group workshops for companies/organizations or groups of individuals.

Within the framework of the use of the services marketed by the company, the customer has the possibility of requesting the programming of an event, which the company will be responsible for organizing on his behalf. The customer is prohibited from transmitting: Incorrect or false information. Any sensitive information of racial or ethnic origin or concerning political, philosophical or religious opinions, membership of a trade union, sex life or health, contrary to morality or the law. Each request by the event customer is preceded by the opening of a file.

The company will then study the project and send an estimate based on the information provided. The quotation is free of charge and sent to the customer by any means. In particular, it specifies the characteristics and availability of the services selected, the methods used to determine the price, and any additional time required to estimate the final price of the event ordered. If the signed quotation is not received within 7 days of the date on which it is sent, it will be considered null and void. In this case, the contract will be validly concluded between the company and the customer, and will bind them irrevocably. The customer receives a notification e-mail summarizing the information relating to the organization of the event.

However, during the performance of the services, the company and the customer may agree to provide additional services. In this case, the price of the additional services will be evaluated and a new estimate will be drawn up by the company. If the estimate is accepted by the customer, the company will carry out a feasibility study of the project and send the customer a sub-estimate. However, the customer acknowledges having been informed that should the amount of the sub-estimate issued by the company exceed 20% of the main estimate, the customer must return the signed sub-estimate to the company, or express his agreement by any means (including e-mail). In all cases, any sum due to the company by the customer will be invoiced to the customer separately, and will be payable once the final receipt has been issued.

The customer expressly acknowledges having been informed that in the event of the appearance, during the execution of the services by the company, of new elements and/or information likely to affect the execution of the services as set out in the quotation, the price of the services may be increased in proportion to the new workload. More generally, the customer undertakes to comply with all instructions provided by the company prior to the event. The customer, whether a company or an individual, acknowledges that he/she is responsible for any bodily injury and/or material damage caused by him/herself or by participants during the event.

Article 20 - Event cancellation

The parties expressly agree that in the event of cancellation of the event by the customer, whatever the cause, the customer will owe the company a cancellation fee, under the conditions defined below: No cancellation fee will be applied by the company in the event of cancellation notified by the customer more than 180 days prior to the start of the cancelled event. The company will retain 50% of the total price of the event, in the event of cancellation between 179 and 90 days prior to the start of the cancelled event. The company will retain 70% of the total price of the event, in the event of cancellation between 89 and 60 calendar days before the start of the cancelled event. The company will retain 100% of the total event price if the event is cancelled less than 60 days before the start of the cancelled event. In all cases, deposits received at the time of booking will not be refunded and will be used to offset the compensation payable by the customer for the cancellation. If Rémi Ledé SAS cancels an event, it undertakes to reschedule it for a later date.

Article 21 - Insurance

The customer undertakes to take out and maintain for the entire duration of the event, with an insurance company known to be solvent, an insurance policy sufficient to cover civil liability and, where applicable, that of its employees. The customer undertakes to provide the company, on request, with proof of the corresponding insurance cover. The company takes out event insurance to cover participants at events, thus guaranteeing adequate protection in the event of incidents or unforeseen circumstances.

Article 22 - Refunds

Digital Products: By purchasing a digital product on our online platform, you acknowledge that it is immediately accessible after purchase. In accordance with our sales policy, digital products are not eligible for a refund once you have accessed or downloaded the content. Refund requests for digital products will only be considered if a technical fault prevents access to the purchased content. In such cases, please contact our customer service department for immediate assistance.

Article 23 – Postponement and cancellation of coaching sessions

Given the dynamics involved in a coaching process, it is essential that the person being coached respects the pace of the sessions. In the event of cancellation or postponement of a session by the client, the latter undertakes to notify the coach at the latest 48 hours prior to the session, failing which the session will be considered as due. However, this rule does not apply in cases of force majeure, and whenever it has been possible to arrange an alternative date that suits both parties. Nevertheless, any change to the schedule must be discussed between the parties. Any support (individual sessions or support over several months) begun is due in full. In the event of a payment facility (payment in several monthly instalments), all support is due in full. Similarly, if the customer fails to show up for a session (or does not call at the time of the appointment), the session will be counted as if he or she had attended. Finally, any delay of more than 15 minutes will result in cancellation of the session, and the session will be considered definitively lost.