General terms and conditions
01/01/2024
These General Terms and Conditions of Sale (GTCS) govern the contractual relationship between Rémi Ledé SAS, 4 B du soleil, 79000 NIORT, Siret number 828 335 935 00031, referred to as the COMPANY, and the users, referred to as the CUSTOMER, of the site accessible at www.remilede.eu.
Article 1 - Purpose and scope
Rémi Ledé SAS, a simplified joint stock company (SAS) with capital of €12,000, specializing in coaching, training and customized event services, is a service organization for individual and corporate customers, with headquarters at 4 B du soleil 79000 NIORT. These General Terms and Conditions apply to all the services offered and are systematically given to the CUSTOMER. Each invoice or contract therefore implies full and unreserved acceptance of these terms and conditions, which prevail over any other document issued by the CLIENT. Any general or specific condition opposed by the CLIENT shall not prevail over these GCS. The CUSTOMER therefore undertakes to comply with these GCS. The CUSTOMER declares that he/she has read all the present general terms and conditions of sale and accepts them without restriction or reservation before ordering a product or service. The CUSTOMER undertakes to return to the COMPANY as soon as possible a signed copy of the quotation, price estimate or any other commercial proposal from the company (in whatever form), bearing his commercial stamp and signature. These conditions of use may be amended or supplemented at any time, and users are therefore advised to consult them regularly.
Article 2 - Orders
The CUSTOMER can make an appointment on the various sites in the remilede.eu universe by following the indicated processes. Once the request has been made, the CUSTOMER will receive an acknowledgment of receipt by email and/or SMS confirming that their request has been taken into account (statement to be modified if this will not be implemented).
Article 3 - Price and payment
The prices indicated on the remilede.eu sites are aimed at individuals and professionals. These prices are non-negotiable, except for tailor-made services. The price is based on a service provided remotely, by telephone or in person, excluding communication costs which remain the responsibility of the customer. Any request for partial face-to-face service will be subject to a feasibility study as well as specific pricing taking into account the COMPANY's travel time and other inherent costs (transport, room reservation). The prices of products and services are indicated in euros and excluding taxes (HT). The COMPANY offers non-binding subscriptions, allowing the CUSTOMER to have 4 sessions per month. 4 formulas are offered, namely:
Standard subscription, including coaching sessions only
Plus subscription, including coaching and training sessions
Premium subscription, including coaching, training and events
Group subscription offering a remote and collective support.
For events, an online ticketing service is available on the website. For products, payment is made online at the time of ordering by credit card, direct debit, bank transfer or cryptocurrency made payable to the COMPANY or any other means of payment accepted on the site. Each payment will give rise to an invoice. The invoice will be sent by e-mail in PDF format, within 48 hours of receipt. With regard to coaching and training, no session will be carried out without prior payment. All sessions not cancelled 48 hours in advance are due. The currencies accepted by the company are euros, dollars, pounds sterling and bitcoin. In the event of non-payment within the agreed deadline (more than 30 days from the due date) or in the event of refusal of direct debit, late payment penalties equivalent to 10% of the amount of the invoice(s) may be applied to the CLIENT. For customized services, a deposit of 60% of the total amount will be requested by the COMPANY from the CLIENT. Likewise, in the event of non-payment within 60 working days (and this only for all tailor-made services), the COMPANY is entitled to call in a debt collection company to deal with the CLIENT. In the event of non-payment within 60 days of the invoice date, the COMPANY reserves the right to initiate a collection process with the collection company of its choice. In addition, late payment penalties corresponding to 10% of the unpaid amount will be applied automatically from the first day following the payment due date, to the CLIENT.
Article 4 - Shipping costs
Shipping costs appear on the screen at the end of the CLIENT's selection of the various products. The COMPANY reserves the right to modify its prices at any time, but the products ordered are invoiced at the price in force when the order is registered. For all products shipped outside the European Union and/or French overseas departments and territories, the price is automatically calculated exclusive of tax on the invoice (to be modified if this is not implemented). Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These duties and sums are not the responsibility of the COMPANY. They shall be borne by the CUSTOMER and shall be his responsibility (declarations, payment to the competent authorities, etc.). In this respect, the COMPANY invites the CLIENT to obtain information on these aspects from the relevant local authorities. Any telecommunication costs incurred in accessing the company's websites shall be borne by the CUSTOMER. Delivery charges may also apply.
Article 5 - Delivery
Products are delivered to the address indicated by the CLIENT when placing the order. Delivery times are given for information only. The Company will do its utmost to meet these deadlines, but cannot be held responsible for any delays. Delivery charges are payable by the CLIENT and are indicated during the ordering process.
Article 6 - Collection of products in the event of the customer's absence
The COMPANY is not responsible for delays in delivery caused by you providing an incorrect or incomplete address. For deliveries by carrier, via the company DHL, if the CLIENT (recipient) is absent at the time of the passage of our transport provider, the parcel will be deposited at a Post Office close to the delivery address. In this case, and for relay point deliveries, the customer will be able to collect the parcel within a fortnight on presentation of proof of identity and, in the case of delivery by the Post Office, of the delivery notice (all this will be modified according to the delivery methods chosen). At the end of this period, unclaimed packages will be returned to us. The COMPANY declines all responsibility for delays in delivery caused by the absence of the recipient of the parcel or its failure to be collected within the time limit set for this purpose.
Article 7 - Right of withdrawal
In accordance with article L. 121-20 of the French Consumer Code, the CUSTOMER has a cooling-off period of 14 days from the date of signature of the quotation or purchase to exercise his or her right of withdrawal, without having to justify his or her decision or pay any penalties. Pursuant to article L.221-28 of the French Consumer Code, it is stipulated that for contracts for the supply of digital content not provided on a physical medium, the performance of which has begun after the consumer's express prior agreement, accompanied by an express waiver of his right of withdrawal, no withdrawal period is applicable in accordance with the legal provisions in force. Thus, the only right of withdrawal may be considered when the CUSTOMER contracts a custom-made service or purchases goods from the COMPANY's online store. For all other digital elements, no withdrawal period will be possible due to the immediacy of the service. For other activities eligible for the right of withdrawal, the CUSTOMER must inform the COMPANY of his decision to withdraw in writing, to the following address: contact@remilede.eu. In the case of the purchase of merchandise from the COMPANY's boutique, the cost of returning the products shall be borne by the CLIENT.
Article 8 - Code of ethics
Coaches and trainers undertake to provide unconditional support to CLIENTS, to help them optimize their abilities and resources, while respecting their requests. They help him set motivating goals. They support them in implementing the most effective means to enable them to achieve their objectives. The professional competence of the participants is ensured by their training. From the start of a support relationship, coaches and trainers agree, in writing, on a clear contract with their CLIENTS. The conditions of this agreement include the nature of the service offered, the limits and the responsibilities of each person. The contract also specifies the frequency and duration of the interviews, the way in which they take place (face-to-face, by telephone or internet) as well as the amounts received by the coach for his mission. Coaches and trainers guarantee compliance with contractual commitments and adhere to the rule of confidentiality. Coaches and trainers ensure that any intervention serves the interest of the CUSTOMER and ensures they act with a high level of integrity throughout the duration of the support relationship. If he does not have the skills to intervene in the area for which he is consulted, they refer the CUSTOMER to another resource person. If during the support relationship, coaches and trainers notice that significant discrepancies no longer allow them to operate according to the terms of the contract, they have an ethical obligation to put an end to them by clearly explaining the reasons for her decision. Where possible, he will ensure that other options are offered to the CUSTOMER. With regard to the profession, coaches and trainers maintain a duty of reserve in their words and actions. The terms coaches and trainers must be modified if different terms are used.
Article 9 - Conclusion of an online contract
Once the service has been determined by mutual agreement, the COMPANY sends the CUSTOMER a contract drawn up according to the texts in force, for home coaching services and tailor-made services. To be valid, the contract is duly completed with the surnames, first names and information relating to the CUSTOMER. The signed contract must be sent to the COMPANY at least 2 weeks before the start of the service by email to contact@remilede.eu or to the address indicated previously. Any service undertaken constitutes acceptance of these General Terms and Conditions. In the event of financing by a company, the COMPANY will provide the company with a quote, pricing or any other contractual pre-proposal document (whatever the form). The CUSTOMER will then receive confirmation by email of the conclusion of the contract. For delivered products, this delivery will be made according to the shipping method chosen by the CUSTOMER when ordering. In the event of an error in the wording of the recipient or location details, the COMPANY cannot be held responsible for the impossibility of delivering the product. For the purposes of successful completion of the order, and in accordance with article 1316-1 of the Civil Code, the CUSTOMER undertakes to provide true identification information.
Article 10 - Complaints
If necessary, the CUSTOMER may submit any complaint by contacting the COMPANY by sending a message via the form on the contact page, or from the online customer service department.
Article 11 - Act of God
In the event of interruption or cancellation due to duly recognized force majeure, the CLIENT may resume or continue their training, support or service in another cycle at no additional cost or terminate the contract. In the event of termination of the contract, only the services actually provided are due in proportion to their value provided for in this contract. The contract will be considered terminated as soon as the COMPANY has duly noted the case of force majeure. Force majeure is only applicable if it is necessary to postpone a videoconference coaching session, a home coaching service or a tailor-made service. In all other cases, force majeure does not apply. In the event of early termination of the contract, for tailor-made services, the COMPANY waives the collection of the remaining 40% of the invoice from the terminating CUSTOMER. For subscriptions, no reimbursement is possible, the CUSTOMER retains the right to the service until the renewal date. For home or Premium coaching sessions, requiring several sessions, the COMPANY will only reimburse 50% of the pro rata of the sessions not yet carried out, due to financial penalty, and compensation for the organizational impact on the COMPANY.
Article 12 - Termination
The CUSTOMER has the possibility of canceling his subscription at any time, from his CUSTOMER space or any other means of communication. Tailor-made services are one-off in nature and imply the absence of formal termination. Recurring contracts, such as home coaching and business services, offer the possibility of terminating by sending a ticket from the COMPANY's customer service area. In this case, the CUSTOMER may terminate the contract, unilaterally, with one month's notice. The COMPANY will pay the client an amount equivalent to the lump sum from which administrative costs and sessions carried out and any penalties will be deducted according to the terms specified in the contract.
Article 13 - Protection of personal data
The COMPANY collects and processes the customer's personal data in accordance with its privacy policy. In accordance with the provisions of articles 38 et seq. of the French Data Protection Act 78-17 of January 6, 1978, all users have the right to access, rectify and object to any personal data concerning them, by making their request via the form on the contact page.
Article 14 - Intellectual property
All documents provided, used or made available in the course of support are original works and, as such, are protected by intellectual property and copyright. They may not be reproduced, represented, used, distributed, published or modified in whole or in part. Consequently, the CLIENT is prohibited from transmitting, distributing or, more generally, exploiting all or part of these documents. Under no circumstances may they be resold or made available to the public or to a third party in any form whatsoever, including electronically. Site content https://remilede.eu is protected by intellectual property law and may not be used without prior authorization.
Article 15 - Disputes
In the event of a dispute, the parties will endeavor to reach an amicable agreement.
Failing this, the matter will be referred to a mediator or the competent courts.
Article 16 - Applicable law and jurisdiction
Any dispute relating to the use of the COMPANY's sites (www.remilede.eu) is subject to French law. Exclusive jurisdiction is granted to the competent courts of Niort.
Article 17 - Practicalities
Sessions are booked by telephone or via Google Meat, Zoho Meeting or Zoom, and are scheduled jointly by the CLIENT and the COMPANY. Online bookings are made via the diary provided, in accordance with the terms and conditions of the electronic booking system in place. The COMPANY can be contacted at any time by e-mail at the following address: contact@remilede.eu.
Article 18 - Confidentiality
Le contenu des séances est confidentiel et la SOCIETE s’en tient au secret professionnel. La SOCIETE décline toute responsabilité pour les décisions professionnelles et personnelles du CLIENT pendant la période du coaching et successivement. Les données relatives au CLIENT sont strictement confidentielles et seront utilisées uniquement dans le cadre de l’accompagnement. Elles ne seront, à aucun moment et pour aucun motif, divulguées à des tiers, y compris les membres de la famille du client ou l’entreprise du bénéficiaire.
Article 19 - Creating an event
It should be noted that event services break down as follows: Tailor-made and outdoor services for individuals and companies
Oral presentation (seminar and conference), on mesire
Customized group workshops for companies
Quarterly event for the general public, designed by SOCIETE
As part of the use of the services marketed by the COMPANY, the CUSTOMER may request the programming of an event, which the COMPANY will be responsible for organizing on its behalf (as part of an event creation service). The CLIENT is forbidden to transmit: Incorrect or false information, Any sensitive information of racial or ethnic origin or concerning political, philosophical or religious opinions, membership of a trade union, sex life or health, contrary to morality or the law. Each request by the CLIENT for the design of a customized event is preceded by the opening of a file. The COMPANY will then carry out a feasibility study of the project and send a quotation, a price list or any other contractual proposal (in whatever form) based on the information provided. The quotation is free of charge and sent to the CLIENT by any means. It specifies, in particular, the characteristics and availability of the services selected, the methods used to determine the price, and any additional time required to estimate the final price of the event ordered. If the signed quotation is not received within 7 days of the date it was sent, it will be deemed null and void. In this case, the contract will be validly concluded between the COMPANY and the CLIENT, and will bind them irrevocably. The CLIENT receives a notification e-mail summarizing the information relating to the organization of the event (date, location and address, total estimate). However, during the execution of the services, additional services may be agreed between the COMPANY and the CLIENT. In this case, the price of the additional services will be evaluated and a new estimate will be drawn up by the COMPANY. If the estimate is accepted by the CLIENT, the COMPANY will carry out a feasibility study of the project and issue a sub-estimate. The CLIENT acknowledges having been informed, however, that in the event that the amount of the sub-estimate issued by the COMPANY exceeds 20% of the main estimate, the CLIENT must return the signed sub-estimate to the COMPANY with the mention “bon pour accord”, or express his agreement by any means (including e-mail). In all cases, any sum due to the COMPANY by the CUSTOMER will be the subject of a specific invoice sent to the CUSTOMER, payable once the final receipt has been issued. The CLIENT expressly acknowledges having been informed that in the event of the appearance, during the execution of the services by the COMPANY, of new elements and/or information likely to affect the execution of the services as provided for in the quotation, the price of the services may be increased in proportion to the new workload. More generally, the CLIENT undertakes to comply with all instructions provided by the COMPANY prior to the event. The CLIENT, whether a company or a private individual, acknowledges that he/she is responsible for any bodily injury and/or material damage caused by him/herself or by participants during the event.
Article 20 - Event cancellation
The parties expressly agree that in the event of cancellation of the event by the CLIENT, for whatever reason, the CLIENT will be liable to the company for cancellation fees, under the conditions defined below:
No cancellation fees will be applied by the COMPANY in the event that the cancellation is notified by the CLIENT more than 180 days prior to the start of the cancelled event.
The COMPANY will retain 50% of the total price of the event, if the event is cancelled between 179 and 90 days before the start of the cancelled event.
The COMPANY will retain 70% of the total price of the event if the event is cancelled between 89 and 60 calendar days before the start of the cancelled event.
The COMPANY will retain 100% of the total price of the event, if the event is cancelled less than 60 days before the start of the cancelled event.
In any event, any deposits received at the time of booking will not be refunded and will be used to offset any compensation payable by the CLIENT in the event of cancellation. If the COMPANY cancels an event, it undertakes to reschedule it to a later date.
Article 21 - Insurance
The COMPANY is covered by public liability insurance. The CLIENT undertakes to take out and maintain for the entire duration of the event, with an insurance company known to be solvent, an insurance policy sufficient to cover civil liability and, where applicable, that of its employees. The CLIENT undertakes to provide the COMPANY, on request, with proof of the corresponding insurance. The COMPANY subscribes to an event insurance policy designed to cover participants during events, thus guaranteeing adequate protection in the event of incidents or unforeseen events.
Article 22 - Refunds
Digital Products: a. By purchasing a digital product on the www.remilede.eu online platform, you acknowledge that it is immediately accessible after purchase. In accordance with our sales policy, digital products are not eligible for a refund once you have accessed or downloaded the content. b. Refund requests for digital products will only be considered in the event that a technical fault prevents access to the purchased content. In such cases, please contact customer service for immediate assistance.
Article 23 – Postponement and cancellation of coaching sessions
Given the dynamics involved in a coaching process, it is essential that the person being coached respects the rhythm of the sessions. In the event of cancellation or postponement of a session by the CLIENT, he/she undertakes to inform his/her coach at the latest 48 hours prior to the session, failing which the session will be considered as due. However, this rule does not apply in the event of force majeure and whenever it has been possible to define another date for the appointment which is convenient for both parties. Nevertheless, any changes to the schedule must be discussed between the parties. Any support (individual sessions or support over several months) begun is due in full. In the event of easy payment (payment in several monthly instalments), all support is due in full. Similarly, if the CLIENT fails to show up for a session (or does not call at the time of the appointment), the session will be counted as if he/she had attended. Finally, any delay of more than 15 minutes will result in cancellation of the session, and the session will be considered definitively lost.